Terms & conditions

 
 
 

SB IMPORTS LIMITED TERMS AND CONDITIONS OF SALE

Any Order and subsequent purchase of Goods (as defined below) or services from SB Imports Ltd shall be governed by the following terms and conditions. Please read them carefully. There are several links to sections within Customer Information and these are expressly included as part of these Terms and Conditions of Sale.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

In these Conditions:

SB Imports Ltd exclusively propagates all Trisport Pharma products in the United Kingdom. As partner of BVBA Trisport Pharma, that has ownership over all product recipes, SB Imports Ltd is trading on the internet at www.trisportpharma.uk on the telephone at 07572 93 07 19 and by mail to 31 Penarth Gardens, Nottingham, NG5 4EG. “We” / “Us” / “Our” refers to SB Imports Ltd. “You” / “Yours” refers to the Customer.

Our UK company number is 11703237. Our Registered and Trading office is 31 Penarth Gardens, Nottingham, NG5 4EG.

Orders for Goods
Orders to Trisport Pharma UK must be submitted either via the web at www.trisportpharma.uk or by email on info@trisportpharma.uk

Submission of an Order represents an offer to purchase Goods from Trisport Pharma UK, and we may confirm receipt of this offer via email.

Trisport Pharma UK orders are only accepted by us once your payment has been processed. We will confirm acceptance of your Order via email.

Limitations of Supply
We will make a determined effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, We will attempt to contact you to give you a choice to receive an alternative or, should you wish a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund

Prices
Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by SB Imports Ltd.
We will use best endeavours to ensure the accuracy of the prices and price related information stated on the Site.
However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case and we identify it prior to delivery, you will have the choice to either accept the correct price or to cancel your Order.

Delivery and Prices
We will make reasonable endeavours to ensure your Goods are shipped to you as quickly as possible after placing your order.
You will be notified by email at the time your Goods are shipped. Delivery of the Goods will be made to the address provided by you at the time you placed your Order.

If your Goods are not delivered safely within a reasonable number of days of you receiving notification of shipping, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.

If the package fails to arrive at the address you provide us with we will not be held responsible if it fails to arrive at its destination. It therefore is in your interest to ensure a valid address is provided where you or someone you trust can take the delivery into account.

Standard delivery
Your purchase will be sent first class recorded delivery at a cost of £5, to include postage and packaging.  The delivery time guide is up to 5 working days from receipt of order as each order is handmade and volumes get very high around gift periods. Orders are only posted from Monday to Friday (excluding bank or public holidays).

Express delivery
Express delivery service is available for a £10 charge.  The delivery time guide is up to 3 working days from receipt of order.  Goods will be shipped the same day if this service is selected and ordered before 5pm. Orders are only posted from Monday to Friday (excluding bank or public holidays).

Returns and Refund Policy
A return for a replacement, refund or exchange in the event of a damaged or faulty product or an error on our side in sending out the wrong item.

Firstly, please let us know that you are returning your order by sending an email to info@trisportpharma.uk.   In any correspondence and returned package please always provide the following information to avoid delays:

  1. Proof of purchase and date of purchase (copy of email order is sufficient) or name of shop and receipt for the product that it was purchased from.

  2. Reason for the requested return.

  3. Your name and the name of the Purchaser if different

  4. Your email and telephone number for contacting you if we have any further questions.

  5. Your return delivery address if we are replacing or exchanging.

  6. Bank account details (sort code & account number) only if a refund is requested or in the case we are refunding postage costs for a faulty product.

  7. Please post the returned product second class recorded delivery and retain your receipt.

  8. Address for returns: 31 Penarth Gardens, Nottingham, NG5 4EG.

  9. All refunds will be made by bank transfer or PayPal.

Terms of our Returns
For the removal of doubt, in any other case, as stated underneath, the original product must be returned to us in full saleable condition in its original packaging. If in our opinion the product has been used and is not re-saleable we will be unable to offer any refund, exchange or replacement.  We will not refund your return postage costs unless very special circumstances arise, however we will bear the postage costs for posting any replacement Trisport Pharma products back to you. This does not affect your statutory rights.

In the case being; ‘A return for a replacement, refund or exchange in the event of a damaged or faulty product or an error on our side in sending out the wrong item a return’. We will replace, exchange or refund you the original cost of the product at your decision.  We will also refund your return postage if we sent you an incorrect or damaged product but only to the maximum cost of second class recorded delivery.

Please allow 5 working days for any exchanges to be delivered and 14 working days for any refunds to be made.

At our sole discretion we reserve the right to issue you with a gift voucher in place of a refund or replacement if we are out of stock or the product line has been discontinued or the specific circumstances warrant it.

Payment Methods
We accept most major credit and debit cards on line excluding American Express. You can also pay through PayPal. We cannot accept any payments by cheque or postal order either at Events or for online sales. 

Copyright and Trademarks
The Site’s design, names, text, images, graphics, logo are all owned by, or licensed to, SB Imports Ltd. They may not be reproduced for any commercial or public purpose without the express consent of SB Imports Ltd.

The “TRISPORT PHARMA UK” name, or Trisport Pharma logo, or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of SB Imports Ltd.

These Terms and Conditions of Sales should be read in conjunction with SB Imports Ltd’s Privacy Policy. Your statutory rights are not affected. For more information about your statutory rights, please visit the Department of Trade and Industry’s Consumer website at: www.direct.gov.uk/